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【Sales】HERP4.0 Operation Manual

Version:(v. 1.0)
Updated Time:2024-12-8


目录Content

Table of Contents

简介

Brief Introduction


功能功能简述
1Quotation
  1. 【Add】Add a new quotation for the client
  2. QueryQuery quotation forms according to specified conditions.
  3. EditEdit the quotation, only editable when saved but not submitted for review.
  4. 【Copy】Create a duplicate quote for quick quoting of the same customer.
  5. 【Create Group】For quotations that have been submitted for review and have a status of "Approved", you can perform a "create group" operation, a group will be created base on the quotation information.
2Clue Management
  1. 【Add】Update the obtained clues in the system for future tracking and management.
  2. 【Query】Query clue forms according to specified conditions.
  3. 【Convert】Convert the Clue into a customer after confirming that the client is willing to place an order or accept quotations for consideration.
  4. 【Batch Transfer】Transfer the person in charge of the clue to another colleague for work adjustment.
  5. 【Batch transfer to clue pool】Transfer the clues you can't follow up on into the clue pool, so others can take them.
3

Clue Pool

  1. ClaimTake the Clue in  the clue pool to follow up
  2. 【Distribute】Assign the clues to other people, and the person assigned will be responsible for following up.
  3. 【Batch Claim】Select and claim clues in pool, to be followed up by yourself
4Customer Management
  1. 【Add】Adding new customers in the system, and after review by the BM, quotations and group bookings can be processed.
  2. Query】Query customer according to specified conditions.
  3. 【Edit】Edit and update the existing customer's information, including payment details, invoicing details, contact person, and the sales person.
  4. 【Add Clue】Business opportunities can be created for customers, and quotations can be made based on these opportunities later.
  5. 【Batch Transfer】Select customers and change their responsible person when needed.
  6. Transfer to cumstomer poolSelect customers and transfer them to the customer pool, making them visible in the public sea so that salespeople who need them can claim them.
5Customer Pool
  1. 【Query】Query customers according to specified conditions.
  2. 【Claim】Claim the customer to follow up.
  3. 【Ditribute】Assign the customer to someone else, and the person assigned will be responsible for follow-up.
  4. 【Batch Claim】Select customers in bulk and take responsibility for following up with them.
6Business Opportunities
  1. 【Add】Add new business opportunities for specific customers to follow up with.
  2. 【Query】Query business opportunities according to specified conditions.
  3. 【Edit】Edit business opportunity, update business opportunity information
7Inquiry
  1. 【Initiate an inquiry】Initiate an inquiry for a single resource, the inquiry initiated here will not be associated with any group or quotation.
  2. Type filteringFilter the inquiry form by resource type
  3. Business/Group AssociationIf the inquiry initiated was not previously associated with a group or quotation, it can be retroactively linked after the inquiry.
  4. Inquiry CancellationIf the quotation task has not been completed, it can be canceled. After cancellation, the operator will receive a notification and stop executing the related task.
  5. 【See more】Check the detailed results of the completed inquiries
8

No Contract Application

  1. 【Add】Create a new application  which will enter the approval process upon creation
  2. 【Query】Query Applications according to specified conditions.
9Group Managment
  1. 【Query】Query groups according to specified conditions.
  2. 【Copy】Copy group information for edit
  3. 【Cancel Group】Canceling the group will also cancel all tasks related to the group. The cancellation of the group needs approval.
  4. 【Receivable Calculation】Calculate the receivables for the current group and generation of a receivables invoice base on the calculation.
  5. 【Submit visaUpdate the visa application information for the corresponding group. Each upload will be recorded as one visa application.
  6. Issue VisaUpdate the visa issuance information for the corresponding group. Each upload will be considered as the latest total number of visas issued. Please upload the total number.
  7. 【Seal group】Manual operation to seal the group is only used when automatic sealing fails.
  8. 【Group details】Check the details of the group, including all information related to the group (basic information, pricing information, inquiry records, resource tasks, financial information, etc.). At the same time, if you need to edit the group information or confirm tasks and other operations, these also need to be performed on the details page.
10反封团申请
  1. 【反封团申请】在需要时提交新的反封团申请,提交后会进入审批流程
  2. 【查询】按照指定条件查询反封团记录
11反结团申请
  1. 【反结团申请】在需要时,提交新的反结团申请,提交后会进入审批流程
  2. 【查询】按照指定条件查询反结团记录
12应收管理
13收退款单作废申请
14收款/退款单
15收款单明细
16退款单明细
17发票管理
18未下单情况

1.Purpose

To facilitate users in using the HERP 4.0 system and quickly understand the system and the company's business processes.


Tips: Holding down 【Ctrl+F】 opens the search function, allowing you to quickly find the feature description you want.


2.Terms


  1. Clue: Potential customer, not yet officially a client but there is a business opportunity to follow up.
  2. Customer: A formal customer who can create business opportunities, quotations, or place group orders (new customers need to be approved before they can perform these operations)
  3. Business Opportunity: A commercial opportunity, created for customers and can be further quoted for the business opportunity
  4. Quotation: A travel itinerary quotation, which can be made for customers or business opportunities, supporting both simple and advanced versions of quotations. (Simple and advanced refer to the level of detail in the quotation, both based on the itinerary)
  5. Group: A formal travel itinerary, groups can only be generated by converting quotations into orders, after which the system will automatically push inquiry tasks to the operator
  6. Inquiry: An inquiry for a single resource or a set of resources, generally used for quotations or placing group orders



3.Applicable Users

Applicable users: Sales Department

Applicable browsers: 360 (Extreme Speed Mode), Firefox, Sogou, Google Chrome, it is recommended to use Google Chrome version 62 and above, Firefox version 57 and above.



4.Function Description


Operation interface


Quotation















dengtu 







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20. 报价-高级版行程(基础功能+车资源)

报价-高级版行程用于详细的列明行程并进行详细的报价,用于需要详情进行沟通的情况

特殊说明:

  1. 只有行程的详情页会有不同,其他的流程相同,后续就不再重复说明,只对报价详情页进行讲解
  2. 如果需要添加团前或团后特殊行程,需要在转下团后在团组中进行变更添加

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21. 报价-高级版行程(酒店资源)

报价-高级版行程用于详细的列明行程并进行详细的报价,用于需要详情进行沟通的情况

特殊说明:

  1. 只有行程的详情页会有不同,其他的流程相同,后续就不再重复说明,只对报价详情页进行讲解
  2. 如果需要添加团前或团后特殊行程,需要在转下团后在团组中进行变更添加

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22. 报价-高级版行程(餐资源)

报价-高级版行程用于详细的列明行程并进行详细的报价,用于需要详情进行沟通的情况

特殊说明:

  1. 只有行程的详情页会有不同,其他的流程相同,后续就不再重复说明,只对报价详情页进行讲解
  2. 如果需要添加团前或团后特殊行程,需要在转下团后在团组中进行变更添加

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23. 报价-高级版行程(票资源)

报价-高级版行程用于详细的列明行程并进行详细的报价,用于需要详情进行沟通的情况

特殊说明:

  1. 只有报价的详情页会有不同,其他的流程相同,后续就不再重复说明,只对行程详情页进行讲解
  2. 如果需要添加团前或团后特殊行程,需要在转下团后在团组中进行变更添加

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24. 报价-高级版行程(导游资源)

报价-高级版行程用于详细的列明行程并进行详细的报价,用于需要详情进行沟通的情况

特殊说明:

  1. 只有报价的详情页会有不同,其他的流程相同,后续就不再重复说明,只对报价详情页进行讲解
  2. 如果需要添加团前或团后特殊行程,需要在转下团后在团组中进行变更添加

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25. 报价-高级版行程(特殊资源)

报价-高级版行程用于详细的列明行程并进行详细的报价,用于需要详情进行沟通的情况

特殊说明:

  1. 只有报价的详情页会有不同,其他的流程相同,后续就不再重复说明,只对报价详情页进行讲解
  2. 如果需要添加团前或团后特殊行程,需要在转下团后在团组中进行变更添加

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线索管理

1. 线索管理列表

线索管理页面用于管理销售自己正在跟踪的线索,并在合适的时候随时转为正式的客户

线索可能有多个来源:

自主新增的

线索池认领或分配的

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Clue Management


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Clue Pool


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Customer Management

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线索池

1.线索池列表

线索池列表功能用于展示所有待领取的线索(没有负责人跟进的),可由销售自主领取,也支持管理员分配

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客户管理


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3.客户管理-编辑

编辑功能用于客户信息完善,按照管理要求,至少需要完成【详细资料、付款信息】后,客户信息才算完善并能够提交审批

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公海管理




商机管理









询价管理




无合同下团





团组管理




























五.用户支持

  • 常见问题

    • 列出用户可能遇到的问题及解决办法。

    • 示例:登录失败时,检查用户名和密码。

  • 联系信息

    • 提供支持团队的联系途径。

    • 示例:技术支持邮箱:it@hiseas.com

  • 需求对接与划分:https://wiki.hiseas.com/x/8YINAQ